Support & Contact

Please contact Northport Point administration through the established Northport Point contact channels you already use for association, Club, service company, or utility matters. Portal support requests are handled by the same administrative office; no separate support address is used.

If you are an authorized member or resident and cannot sign in, contact Northport Point administration directly rather than sharing your password or one-time codes with anyone. Portal staff will never ask you for your password, authenticator code, or payment card details.

Including the following details helps administration resolve an issue faster: your name as it appears on your account, the page or area of the portal where the issue occurred, the date and approximate time, what you expected to happen, and what happened instead.

Please do not include passwords, authenticator codes, full payment card numbers, or bank credentials in a support message.

The portal reads accounting data from QuickBooks Online for reconciliation and display only. It does not create, edit, delete, or void invoices, payments, or other accounting records. If a balance, customer, or vendor record appears incorrect, report it to Northport Point administration so it can be reviewed in the accounting system of record.

When an administrator encounters a QuickBooks connection or reconciliation error, the portal records a diagnostic entry containing the Intuit transaction identifier (intuit_tid), the HTTP status, the operation attempted, and the sanitized error message. Authorized administrators can copy those fields from the QuickBooks Integration area and include them in a support request. Diagnostic entries never contain tokens, secrets, or credentials.

If you believe an account has been accessed without authorization, or you have lost access to the authenticator app used for administrative multi-factor authentication, contact Northport Point administration immediately so access can be reviewed and the factor reset through the authentication provider. The portal does not issue bypass codes.

Support is provided during Northport Point administrative business hours. Response times vary with seasonal staffing and the nature of the request. Urgent matters affecting safety or essential services should be raised through the normal Northport Point emergency or service channels, not through the portal.